{"id":1018,"date":"2020-06-02T11:39:53","date_gmt":"2020-06-02T03:39:53","guid":{"rendered":"https:\/\/manychat.com.hk\/?post_type=docs&#038;p=1018"},"modified":"2023-04-01T18:28:38","modified_gmt":"2023-04-01T10:28:38","password":"","slug":"%e5%b8%b6%e6%9c%89%e5%be%a9%e9%81%b8%e6%a1%86%e5%b0%8f%e9%83%a8%e4%bb%b6%e7%96%91%e9%9b%a3%e8%a7%a3%e7%ad%94%ef%bc%9a%e8%a8%82%e9%96%b1%e6%b6%88%e6%81%af%e4%b8%ad%e6%9c%aa%e9%a1%af","status":"publish","type":"docs","link":"https:\/\/manychat.com.hk\/en\/docs\/%e5%b8%b6%e6%9c%89%e5%be%a9%e9%81%b8%e6%a1%86%e5%b0%8f%e9%83%a8%e4%bb%b6%e7%96%91%e9%9b%a3%e8%a7%a3%e7%ad%94%ef%bc%9a%e8%a8%82%e9%96%b1%e6%b6%88%e6%81%af%e4%b8%ad%e6%9c%aa%e9%a1%af\/","title":{"rendered":"\u201cCheckbox\u201d Widget Troubleshooting: Subscriber Name Not Displayed in Subscription Message"},"content":{"rendered":"<p data-identifyelement=\"446\"><strong><span>What\u2019s the problem?<\/span><\/strong><\/p>\n<p data-identifyelement=\"448\"><span>Sometimes you may notice that even though the \u201cName\/Full Name\/Other Name\u201d variable is present in the opt-in message for any widget connected with a \u201cCheckbox\u201d button type (such as \u201cButton\u201d, \u201cBox\u201d, \u201cModal\u201d, etc.), the email sent to your subscribers does not include their name.\u00a0<\/span><\/p>\n<p data-identifyelement=\"449\"><em><span>How do you view the messages in the process?<\/span><\/em><\/p>\n<p data-identifyelement=\"452\"><img decoding=\"async\" class=\"fr-dib aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/36022328937\/original\/nr5KkmHjMCQy0S52YL9Xf0LfE0kqEHzxzw.png?1542983865\" \/><\/p>\n<p data-identifyelement=\"454\"><em><span>How does it reach your subscribers?<\/span><\/em><\/p>\n<p data-identifyelement=\"457\"><img decoding=\"async\" class=\"fr-dib aligncenter\" src=\"https:\/\/s3.amazonaws.com\/cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/36022329060\/original\/Rd76edMKTfSCK4dRV_J0469cJLuiVY93BQ.png?1542983952\" \/><\/p>\n<p data-identifyelement=\"459\"><span>The reason this happens is that due to Facebook's restrictions, ManyChat variables only work in the opt-in messages when connected to the widget via the \u201cSend to Messenger\u201d button type.\u00a0<\/span><\/p>\n<p data-identifyelement=\"461\"><strong><span>How to troubleshoot<\/span><\/strong><\/p>\n<p data-identifyelement=\"464\"><span>To resolve this issue, you can edit your opt-in message to look good without the username, or change the button type of the widget to \u201cSend to Messenger\u201d.\u00a0<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>\u6709\u4ec0\u9ebc\u554f\u984c\uff1f 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