{"id":1026,"date":"2022-12-09T02:25:02","date_gmt":"2022-12-08T18:25:02","guid":{"rendered":"https:\/\/manychat.com.hk\/?post_type=docs&p=1026"},"modified":"2022-12-09T02:25:02","modified_gmt":"2022-12-08T18:25:02","password":"","slug":"%e4%bb%98%e8%b2%bb%e6%b6%88%e6%81%af%e7%96%91%e9%9b%a3%e8%a7%a3%e7%ad%94","status":"publish","type":"docs","link":"https:\/\/manychat.com.hk\/en\/docs\/%e4%bb%98%e8%b2%bb%e6%b6%88%e6%81%af%e7%96%91%e9%9b%a3%e8%a7%a3%e7%ad%94\/","title":{"rendered":"Troubleshoot Premium Messaging"},"content":{"rendered":"

This article will help you quickly understand and resolve all issues in \u201cPaid Messages,\u201d and provide you with a comprehensive introduction to its \u201cDeliverability\u201d details and Facebook rules!<\/span><\/p>\n

Unable to create or send paid messages?<\/span><\/strong><\/h3>\n

Please ensure<\/span><\/p>\n

1. You have admin access to the page, ad account, and business manager;<\/span><\/p>\n

2. Your ad account is connected to the business manager, and you have admin access to that account! Here\u2019s how to add an account to BM:<\/span>https:\/\/www.facebook.com\/business\/help\/910137316041095?id=420299598837059<\/span><\/a>\u00a0;<\/span><\/p>\n

2a. Then refresh the permissions.<\/span>
\nIf you still cannot add the ad account or enter to create paid messages, please contact us!<\/span><\/em><\/p>\n

3. There are enough people in the audience: Facebook recommends sending paid messages to at least 200 people to avoid any deliverability issues; it\u2019s best to have over 1000 users in the audience;<\/span><\/p>\n

4. You have set a sufficient budget and bid control. Here are the recommended budgets and bids for all countries\/regions:<\/span>https:\/\/developers.facebook.com\/docs\/messenger-platform\/discovery\/sponsored-messages\/country-bids<\/span><\/a>. If you still see errors, try setting it a bit higher;<\/span><\/p>\n

5. A valid payment method is linked to your ad account.<\/span><\/p>\n

If you still cannot send paid messages, please submit a ticket!<\/span><\/p>\n

What is the budget and bid control suitable for my messages? Why might it be too low?<\/span><\/strong><\/h3>\n

Paid messages are in auction: the page that wins the auction will receive the ad placement. Prices vary depending on the country\/region where you are advertising. For example, in the United States, the cost per thousand impressions is about $30.<\/span>
\nBid control is the maximum bid you can set when bidding for \u201cPaid Message\u201d placements. The auction itself is conducted automatically.<\/span><\/p>\n

If these settings are too low to win, Facebook will not allow the ad to be published.<\/span><\/strong><\/em>
\nThe higher the budget and bid, the more likely you are to win the placement auction, and the greater the chance that subscribers will receive your message.<\/span>
\nOf course, only you can decide what budget and bid control are suitable for you and sufficient to meet your marketing goals.<\/span><\/p>\n

Here are the recommended budgets and bids for all countries\/regions:\u00a0<\/span>https:\/\/developers.facebook.com\/docs\/messenger-platform\/discovery\/sponsored-messages\/country-bids<\/span><\/a><\/p>\n

Only one message can be sent to a user for each paid message.<\/span><\/em><\/p>\n

Will paid messages not be delivered to all users?<\/span><\/strong><\/h3>\n

Ensure there is still a budget, the bid amount should not be too small, and there is enough time (preferably around 5 days) to run the \u201cpaid messages.\u201d<\/span>
\nFacebook recommends sending messages to at least 200 or even 1000 users.<\/span><\/p>","protected":false},"excerpt":{"rendered":"

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