{"id":1837,"date":"2020-09-07T15:12:15","date_gmt":"2020-09-07T07:12:15","guid":{"rendered":"https:\/\/manychat.com.hk\/?page_id=1837"},"modified":"2023-03-23T02:52:38","modified_gmt":"2023-03-22T18:52:38","slug":"member_support","status":"publish","type":"page","link":"https:\/\/manychat.com.hk\/en\/member_support\/","title":{"rendered":"ManyChat Technical Support and Custom Services"},"content":{"rendered":"

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Technical Support<\/h1>\n

Provided by ManyChat agent \u2013 Dayella Limited, business 8\u00d75 Mandarin support service. 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+ \u221a Support technical discussion forum
\n+ \u221a Facebook Group
\n+ \u221a Mandarin resource library (Settings and advanced usage)
\n+ \u221a Help Desk support (Handles 1 support issue\/month)
\n+ \u221a Account Manager
\n+ \u221a Online chat support
\n+ \u221a Email support
\n\u2013 \u2297 Support PIN<\/p>\n

\u2013 \u2297 \u512a\u5148\u8655\u7406<\/p>\n

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+ \u221a Support technical discussion forum
+ \u221a Facebook Group
+ \u221a Mandarin resource library (Settings and advanced usage)
+ \u221a Help Desk \u652f\u63f4
+ \u221a Account Manager
+ \u221a \u5728\u7dda\u652f\u63f4(\u8655\u740620\u4ef6\u652f\u63f4\u4e8b\u9805\/\u5e74)
+ \u221a Email support
+ \u221a \u652f\u63f4PIN<\/p>\n

+ \u221a \u512a\u5148\u8655\u7406<\/p>\n

[\/et_pb_pricing_table][\/et_pb_pricing_tables][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201d1\u2033 _builder_version=\u201d4.16\u2033 background_color=\u201d#f8fbfe\u201d custom_padding=\u201d54px|0px|100px|0px\u201d global_colors_info=\u201d{}\u201d][et_pb_row _builder_version=\u201d4.16\u2033 global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d4_4\u2033 _builder_version=\u201d4.16\u2033 custom_padding=\u201d|||\u201d global_colors_info=\u201d{}\u201d custom_padding__hover=\u201d|||\u201d][et_pb_text _builder_version=\u201d4.16\u2033 text_font=\u201dNunito Sans||||||||\u201d text_text_color=\u201d#959baf\u201d text_font_size=\u201d18px\u201d text_line_height=\u201d1.8em\u201d header_font=\u201d||||||||\u201d header_text_align=\u201dleft\u201d header_text_color=\u201d#535b7c\u201d header_font_size=\u201d45px\u201d header_line_height=\u201d1.4em\u201d header_2_font=\u201dNunito Sans|700|||||||\u201d header_2_text_color=\u201d#535b7c\u201d header_2_font_size=\u201d35px\u201d header_2_line_height=\u201d1.3em\u201d text_orientation=\u201dcenter\u201d max_width=\u201d700px\u201d module_alignment=\u201dcenter\u201d global_colors_info=\u201d{}\u201d]<\/p>\n

Technical Support<\/h2>\n

\u65b9\u4fbf \u2013 \u8b93\u60a8\u9ad8\u6795\u7121\u6182 \u2013 \u7bc0\u7701\u60a8\u7684\u6642\u9593[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u201d1_2,1_2\u2033 use_custom_gutter=\u201don\u201d gutter_width=\u201d2\u2033 _builder_version=\u201d4.16\u2033 custom_padding=\u201d15px||15px|\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d1_2\u2033 _builder_version=\u201d4.16\u2033 background_color_gradient_direction=\u201d243deg\u201d custom_padding=\u201d|||\u201d global_colors_info=\u201d{}\u201d custom_padding__hover=\u201d|||\u201d][et_pb_blurb title=\u201d\u5e6b\u52a9\u5728\u7dda\u67e5\u627eManyChat\u8cc7\u8a0a\u5eab\uff1f\u201d icon_placement=\u201dleft\u201d content_max_width=\u201d470px\u201d _builder_version=\u201d4.16\u2033 header_font=\u201dNunito Sans|600|||||||\u201d header_text_align=\u201dleft\u201d header_text_color=\u201d#535b7c\u201d header_line_height=\u201d1.4em\u201d body_font=\u201dNunito Sans||||||||\u201d body_text_align=\u201dleft\u201d body_text_color=\u201d#959baf\u201d body_font_size=\u201d16px\u201d background_color=\u201d#ffffff\u201d text_orientation=\u201dcenter\u201d custom_margin=\u201d||6%|\u201d custom_padding=\u201d40px|20px|40px|20px\u201d animation_style=\u201dzoom\u201d animation_intensity_zoom=\u201d10%\u201d border_radii=\u201don|4px|4px|4px|4px\u201d border_width_top=\u201d6px\u201d border_color_top=\u201d#3D72E7\u2033 box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(34,56,101,0.12)\u201d global_colors_info=\u201d{}\u201d]\u8acb\u8a2a\u554fhttps:\/\/manychat.com.hk\/docs\/
\n\u9700\u8981\u6709\u6548\u7684\u6703\u54e1\u8eab\u4efd\u624d\u80fd\u8a2a\u554f\u6b64\u9801\u9762[\/et_pb_blurb][et_pb_blurb title=\u201d\u7533\u8acb\u9000\u6b3e\u6216\u9000\u6b3e\u689d\u6b3e?\u201d icon_placement=\u201dleft\u201d content_max_width=\u201d470px\u201d _builder_version=\u201d4.16\u2033 header_font=\u201dNunito Sans|600|||||||\u201d header_text_align=\u201dleft\u201d header_text_color=\u201d#535b7c\u201d header_line_height=\u201d1.4em\u201d body_font=\u201dNunito Sans||||||||\u201d body_text_align=\u201dleft\u201d body_text_color=\u201d#959baf\u201d body_font_size=\u201d16px\u201d background_color=\u201d#ffffff\u201d text_orientation=\u201dcenter\u201d custom_margin=\u201d||6%|\u201d custom_padding=\u201d40px|20px|40px|20px\u201d animation_style=\u201dzoom\u201d animation_intensity_zoom=\u201d10%\u201d border_radii=\u201don|4px|4px|4px|4px\u201d border_width_top=\u201d6px\u201d border_color_top=\u201d#3D72E7\u2033 box_shadow_style=\u201dpreset3\u2033 box_shadow_color=\u201drgba(34,56,101,0.12)\u201d global_colors_info=\u201d{}\u201d]<\/p>\n

In general, if you wish to terminate the plan for any reason, there will be no refund except for special circumstances*. Our "one-off task" or "development time" service does not provide refunds.<\/p>\n

In addition, if we have responded to your service request or inquiry, used related services, or you have browsed the ManyChat information database (https:\/\/manychat.com.hk\/docs), no refunds will be made.<\/p>\n

*Special circumstances include various illegal payment behaviors.<\/p>\n

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Yes, in most cases, through our HelpDesk and database, our expert team will provide guidance on technical issues, and find out the cause of the security issue (such as plug-ins or bugs), and solve this problem for you. But it does not include any ManyChat account settings or custom processes.<\/p>\n

1. Our normal working hours are Monday to Friday, from 9:30 AM to 5:30 PM (GMT +8), for development and providing non-urgent support. This is when you can expect the fastest response times and real-time chat support.<\/p>\n

Our services include the maintenance tasks of "ManyChat Chinese database maintenance and technical support services". During the validity period of the membership, you will be able to use the contents of the database unlimited times and submit unlimited technical queries.<\/div>\n
\u00a0<\/div>\n
We believe that the maintenance of the ManyChat Chinese database is a continuous process to ensure that your ManyChat is always in an optimized and safe state. We hope to be your long-term partner to help you move forward and grow your business.<\/div>\n
\u00a0<\/div>\n
However, if needed, you can purchase one-time support token at USD599 per incident\/support request or additional development time at USD300 per hour.<\/div>\n
\u00a0<\/div>\n
If needed, we also provide comprehensive custom chat flow process design and website development services through Dayella Limited. Contact for more details.<\/div>\n

2. Do you resell your services to my clients?<\/p>\n

Yes, you can resell our services and enjoy up to 30% discount. For more detailed information, please visit: https:\/\/manychat.com.hk\/partner<\/p>\n

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Any other queries\u200b?<\/p>\n

4. Browse FAQs<\/p>\n

Now that you successfully register as a member, you will get an app.seo-master.co SEO analysis account (1 year)<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/manychat.com.hk\/wp-content\/uploads\/2020\/09\/Screenshot-2020-09-09-at-1.15.26-AM.png” title_text=”Screenshot 2020-09-09 at 1.15.26 AM” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” admin_label=”Clients Logos” _builder_version=”4.16″ background_color=”#f8fbfe” disabled=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ admin_label=”Images Row” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/manychat.com.hk\/wp-content\/uploads\/2019\/09\/Titika.jpg” title_text=”Titika” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ max_width=”70%” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|desktop” animation_style=”zoom” animation_intensity_zoom=”10%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/manychat.com.hk\/wp-content\/uploads\/2019\/09\/64806541_1623561227777907_5728472790646915072_n.jpg” title_text=”thebellamodashop logo” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ max_width=”70%” animation_style=”zoom” animation_intensity_zoom=”10%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/manychat.com.hk\/wp-content\/uploads\/2019\/09\/smartrskin.jpg” title_text=”smartrskin” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ max_width=”70%” animation_style=”zoom” animation_intensity_zoom=”10%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/manychat.com.hk\/wp-content\/uploads\/2019\/09\/Group-1-copy-2.png” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.16″ max_width=”70%” animation_style=”zoom” animation_intensity_zoom=”10%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” admin_label=”Testimonial” _builder_version=”4.16″ custom_padding=”100px|0px|100px|0px” disabled=”on” global_colors_info=”{}”][et_pb_row admin_label=”Testimonial Row” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”%22Cras malesuada fermentum sollicitudin. Ut at nunc ut lectus interdum consectetur et quis erat. Etiam vel lacus ex.%22″ admin_label=”Testimonial” _builder_version=”4.16″ header_level=”h2″ header_font=”Nunito Sans|700|||||||” header_text_color=”#535b7c” header_line_height=”1.4em” body_font=”Nunito Sans|600|||||||” body_text_color=”#959baf” body_font_size=”16px” background_image=”https:\/\/manychat.com.hk\/wp-content\/uploads\/2019\/01\/quote-bg.png” background_size=”initial” text_orientation=”center” global_colors_info=”{}”]- Ali Sayed
\n6. - Ali Sayed<\/p>\n

Ready to start using ManyChat?<\/h2>\n

Dayella Limited - ManyChat Agency in Hong Kong & Asia<\/p>\n

\"Dayella_Limited_circle_logo\"\"manychat<\/p>\n

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