Dayella Ltd | Download the lead-gen playbook

Comment → DM → resource
1. Choose one resource and one clear keyword.
2. Create a comment trigger supported by your chosen automation platform.
3. Write a short opening message that confirms what the person asked for.
4. Ask before collecting contact details or adding follow-up.
5. Test the flow with your own account and check the platform’s current messaging rules.

Messenger → qualified enquiry
1. Define what makes an enquiry useful for your team.
2. Ask for the business need, channel and timing.
3. Make human help easy to request.
4. Map the answers to clearly named CRM fields.
5. Test both the qualification path and the handover path.

Website AI → human handover
1. Prepare current product, service and FAQ content.
2. Define what the assistant can answer and when it should defer.
3. Ask only for the contact details needed for the next step.
4. Choose the receiving team or enquiry destination.
5. Test unknown questions, incomplete answers and the handover.

AI assistant starting prompt
Answer using approved business information only. Ask one relevant qualifying question at a time. If information is missing, say so and offer a human handover. Do not invent prices, availability or booking confirmations. Collect contact information only when it is needed and the visitor agrees.

Contact: messenger@manychat.com.hk