3. ManyChat will update the free and Pro plans on September 1, 2021.
4. Please read this article carefully, as you are the administrator of multiple accounts affected by these changes.
5. What changes are there?
6. Starting September 1, 2021, we will make some significant updates to the features of the free plan and our Pro pricing structure.
7. All ManyChat Free plans will have a new limit of (3) custom keywords and a limit of (1) user seat per account:
8. The changes to the above free plan will take effect on September 1, 2021, for all existing free accounts. There will be no changes to the features on ManyChat Pro.
9. New ManyChat Pro plans created on or after September 1, 2021, will adopt the new Pro pricing, starting at $15 per month for up to 500 subscribed contacts:10. New Pro pricing for all accounts
11. On September 1, 2021, all existing active Pro accounts with over 200,000 contacts or managed by existing ManyChat agency partners will receive a special Pro pricing offer, which includes the current fixed rate of $835/month for over 200,000 contacts:
12. New Pro pricing for existing agency partners and accounts with over 200,000 contacts
13. Please note: As of September 1, 2021, the above pricing applies only to existing and active Pro accounts with over 200,000 contacts or accounts managed by ManyChat agency partners.
14. For any Pro accounts using US or Canadian numbers on the ManyChat SMS channel, we will release updated SMS pricing and a new registration process to comply with the new SMS A2P 10DLC regulations implemented by US carriers on September 1, 2021. Learn more.
15. How will these changes affect my account?
16. Please read this section carefully, as you may be the administrator of multiple accounts that are affected differently by these changes, depending on the account types listed below.
17. Accounts managed by ManyChat agency partners:
18. This section applies to official ManyChat agency partners managing free and Pro accounts on behalf of clients as of September 1, 2021.
19. For complete details on how these updates will affect free and Pro accounts managed by ManyChat agency partners, please refer to this article.
For complete details on how these updates will affect free and pro accounts managed by ManyChat partners, please refer to this article.
The agency partners are users who are official members of the ManyChat agency partner program, and the accounts affected by the details in the above article are the accounts through which agency partners earn revenue shares.
Self-managed accounts:
Starting from September 1, 2021, this section applies to users with free and Pro accounts that are self-managed and not managed by ManyChat agency partners.
For complete details on how these updates will affect self-managed free and Pro accounts, please refer to this article.
If you are not a ManyChat agency partner, the accounts you manage will be affected by the changes detailed in the above article.
Pro accounts with over 200,000 contacts:
This section applies to users with Pro accounts that have more than 200,000 contacts and are self-managed (not managed by agency partners) starting from September 1, 2021.
For complete details on how these updates will affect self-managed Pro accounts with over 200,000 contacts, please refer to this article.
If you are not a ManyChat agency partner and the Pro account you manage has over 200,000 contacts, your account will be affected by the changes detailed in the above article.
We are here to help you at any time.
We understand that these updates to our plans may feel complex. Our goal is always to ensure that our customers use a top-notch product and feel supported through these changes. If you have any questions about these changes, please feel free to contact [email protected].
Frequently Asked Questions
Q1: If I delete custom keywords or remove team members to comply with the new free plan limits, can I keep my account on the free plan?
- Yes, you can delete custom keywords or remove team members from your ManyChat account to keep the account within the free plan limits.
Q2: I currently have a ManyChat Pro account and have applied for a free Pro trial coupon. What will happen after my trial period expires?
- After the Pro trial period expires, your Pro account will expire, and you will need to upgrade the account to Pro to continue sending messages to your contacts.
- You can upgrade the expired Pro account to a paid Pro plan before August 31, 2021, to lock in the current Pro pricing for that account before March 1, 2022.
- If you upgrade the expired Pro account to a paid Pro account after September 1, 2021, your account will be subject to the new Pro pricing on the day of the Pro upgrade.