Technical Support

ManyChat agent-Dayella Limited provides business 8×5 Chinese language support services.

Member subscription (monthly fee)

USD$499/Month
  • √ Support technical forum
  • √ Facebook Group
  • √ Chinese Resource Library (Settings and advanced usage methods)
  • √ Help Desk 支援 (處理1件支援事項/月)
  • √ Account manager
  • √ Live chat support
  • √ Email support
  • ⊗ Support PIN
  • ⊗ 優先處理
UPGRADE MEMBER

Member subscription (annual fee)

USD$2490/year
  • √ Support technical forum
  • √ Facebook Group
  • √ Chinese Resource Library (Settings and advanced usage methods)
  • √ Help Desk Support
  • √ Account manager
  • Live chat support (20 incidents/year)
  • √ Email support
  • √ Support PIN
  • √ 優先處理
UPGRADE MEMBER

Technical Support

Convenience-let you sit back and relax-save your time

Help find the ManyChat information library online?

Please visit https://manychat.com.hk/docs/
A valid membership is required to access this page

Request a refund or refund terms?

In general, if you wish to terminate the plan for any reason, there will be no refund except for special circumstances*. Our "one-off task" or "development time" service does not provide refunds.

In addition, if we have responded to your service request or inquiry, used related services, or you have browsed the ManyChat information database (https://manychat.com.hk/docs), no refunds will be made.

*Special circumstances include various illegal payment behaviors.

After subscribing to the subscription, will it provide me with guidance on technical issues with ManyChat accounts?

Yes, in most cases, through our HelpDesk and database, our expert team will provide guidance on technical issues, and find out the cause of the security issue (such as plug-ins or bugs), and solve this problem for you. But it does not include any ManyChat account settings or custom processes.

operating hours

Our normal working hours are Monday to Friday, 9:30 am to 5:30 pm (GMT +8) for development and non-emergency support. This is the time you can expect the fastest response time and live chat support.

One time

Our services include the maintenance tasks of "ManyChat Chinese database maintenance and technical support services". During the validity period of the membership, you will be able to use the contents of the database unlimited times and submit unlimited technical queries.
 
We believe that the maintenance of the ManyChat Chinese database is a continuous process to ensure that your ManyChat is always in an optimized and safe state. We hope to be your long-term partner to help you move forward and grow your business.
 
However, if needed, you can purchase one-time support token at USD599 per incident/support request or additional development time at USD300 per hour.
 
If needed, we also provide comprehensive custom chat flow process design and website development services through Dayella Limited. Contact for more details.

Resell your services to my customers?

Yes, you can resell our services and enjoy up to 30% discount. For more detailed information, please visit: https://manychat.com.hk/partner

Any other queries​?

Browse frequently asked questions

Now that you successfully register as a member, you will get an app.seo-master.co SEO analysis account (1 year)

Ready to start using ManyChat?

Dayella Limited - ManyChat Agency in Hong Kong & Asia

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