Billing issues and solutions

You may encounter many problems when setting up or using the "Pro Edition" subscription plan. If this is the case, please feel free to read this article to quickly find a solution to the problem!
table of Contents:

  • I did not see all my invoices

  • I cannot upgrade my account to the professional version

I did not see the invoice

If you can’t find the invoice to be charged, you can always resolve the issue with our support team. An invoice or receipt will be provided to you upon request, so please feel free to submit. You can use the "Submit Ticket Button" to do this through the "Help" tab in your ManyChat account:

I cannot upgrade my account to the professional version

If you stumble upon the problem of not being able to upgrade your subscription to PRO, you first need to make sure that you are the administrator of the FB page and ManyChat account.

'Something went wrong with the server. Please try again" The error is usually caused by the administrator trying to upgrade the page to Pro but not having the "Billing" permission on this page.

In the ManyChat account, just go to "Settings" -> "Users" and tick your own "Billing" checkbox. That's it!

There may also be a different error message:

  • Sorry, we are unable to process the billing request at this time. Please contact our friendly support to continue the operation. The error message is usually displayed when your bank refuses a payment attempt for some reason (such as insufficient funds or blocked transactions). In this case, you may want to check the funds on the credit card, if everything is ok, please contact the CC issuer for more information.
  • "A wrong or used coupon was provided." This question indicates that your coupon is no longer eligible. In this case, we recommend that you use other coupons or not use any coupons, because expired coupons will not allow you to upgrade the page to Pro.
  • 'Your credit card was declined. Please contact our friendly support to continue. "

    This error indicates that the bank that issued your credit card blocked this particular operation for some reason. In this case, we can’t do much, so please resolve this to your bank and explain the situation to them-hope you will receive further clarification from your bank representative.

If the problem persists after following the steps above, please feel free to contact our support team-we will be happy to help you!

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