| Zapier Integration  | How to activate the trigger for Zap actions  |

Zapier Integration

In this article, you will learn how to connect your ManyChat account to Zapier to automate tasks with other web applications.

Zapier allows you to connect ManyChat to Google Sheets, Slack, MailChimp, ActiveCampaign, and over 750 other applications. This gives you endless opportunities to use our Messenger marketing platform alongside your favorite CRM and email marketing services:

- Add sales leads to your CRM when you get new subscribers in ManyChat.
- Ask subscribers for their email/phone number inside the bot and add it to your email marketing service/CRM.
- Register webinar subscribers with just one click.

And more.

To see if your app can connect to ManyChat via Zapier,please click here!

Supported triggers, actions, and searches #

Supported triggers #

• New or updated custom fields - Triggered when adding/updating selected custom fields for a user.
• New subscriber - Triggered when a user subscribes to your page.
• New tagged user - Triggered when a new tag is added to a user.
• New “Trigger Zap” event - Triggered when your bot sends a “Trigger Zap” event.
• Chat opened - Triggered when a chat is opened with a user.

Supported actions #

• Subscribe user to sequence - Subscribe a user to a sequence.
• Unsubscribe users from the sequence - Unsubscribe users from the sequence.
• Send SMS to users - Send SMS to users.
• Set custom fields - Add or update custom field values for users.
• Add tags to users - Add tags to users.
• Remove tags from users - Remove tags from users.
• Send content to users - Allow administrators to trigger an entire flow containing images, videos, cards, user inputs, and delays directly from Zapier.

Supported searches #

• Find users by name - Find users by name.
• Find users by ID - Find users by ID.
• Find users by custom fields - Allow administrators to find users in the ManyChat list by email without syncing user IDs between systems.

How to get started with ManyChat on Zapier. #

To create your first Zap with ManyChat, click the “Connect Account” button and select a page. Remember, your page must have a Pro Subscription. 

Select one of your accounts and click “Connect” (your free subscription account will show as “Upgrade to PRO” button). The selected account will be added to your Zapier, so you can use it in this Zap or connect a new account.

Use the “Test” button to test your connection to ensure your account has been successfully synced. After creating the trigger, Zapier will fetch an admin of the page to run the test (Zapier only uses it as an example) - ensure this profile meets the trigger conditions.

After creating the Zap and completing all steps, you will see the final pop-up where you can name your Zap and activate it.

FAQ #

Error: No subscribers found with the tag. #

Make sure you have at least one subscriber with the selected tag.

Error: No subscribers found with the “custom field.” #

Make sure you have at least one subscriber with the selected “custom field.”

Error: Custom field not found. #

Ensure that the selected account has this “custom field”.

Error: Invalid page. #

Check if the page is active and there are no permission errors (go to “Settings” > “Refresh Permissions” to restore the page connection).

Error: Required field is missing. #

You may receive this error if the user's “custom field” is empty because the required data was not provided in the previous step, or if you changed the name of the “custom field” in your ManyChat account. Retrieve user data from the first step to continue.

Error: Unable to add/remove tags. #

The subscriber already has the tag/the tag has been removed.

Error: Unable to subscribe/unsubscribe user from Sequence. #

The user is already subscribed/unsubscribed from that sequence.

Error: Multiple users found. #

Multiple users match your search criteria.

Error: The page is not PRO. #

Your subscription in ManyChat has expired or been canceled. 

Try connecting your ManyChat account now and perform your first Zap!

How to activate the Trigger Zap action #

After connecting Zapier to your ManyChat account, the “Trigger Zap” action will appear in the action list:

If you do not see the action, it may be that the connection between Zapier and ManyChat has been lost. Updating/reconnecting it will help the “Trigger Zap” appear.
I do not see Zapier in the integration list,
because unlike ActiveCampaign, Google Sheets, and other applications, it is a middleware type application and is therefore not listed in the integration list. Zapier allows ManyChat to integrate with auxiliary applications without using the “Integrations” tab.